Idea Roundup: Our Weekly Picks

Hi folks!

This is the first entry in a new weekly series that will be posted every Friday. Idea Roundup is a list of 10 links to stories we think were the most noteworthy during the week (in no particular order). You’ll find a mix of marketing, branding, tech, mobile, social media, and emerging trends, with a dash of pop culture.

1. Gadget Census Apportions States by Smartphone Ownership

2. Why Twitter Is a Big Win for Small Businesses

3. How Facebook Decides What To Put In Your News Feed

4. There is No New Media: It’s All New Consumption

5. The Importance of Brand in the Digital Media Environment

6. 10 Questions That Will Always Make You Better

7. Facebook “Like” Button in Real Life

8. Forty Percent of Groupon Merchants Say Never Again

9. Check-in Royalty, Customer Loyalty, and Foursquares Evolving Strategy

10. Zynga Chart Reveals what Farmville Players Knew a Long Time Ago

Posted in Advertising, Branding, marketing, Mobile, new technology, Uncategorized | Leave a comment

Twitter knows what I need

I had the chance to hear Twitter’s own @Ev last week at a Kicklabs event – As a self-professed twitteroholic, I couldn’t possibly miss a chance to get inside the mind of an entrepreneur I greatly admire.

With now over 145 million registered users,- it may come as a surprise that the company’s goal is to design better systems to digest the quantity of information we receive and yet to also maintain a medium that enables people to express and share whatever information they want to.  Which may be hard to grasp for many Twitter newbies who often suffer from an overwhelming sense of information overload  once they follow anything over 100 active tweeps.

The rest of us have long since given up the need to read each and every tweet and trust that necessary information will surface.  And that’s the point.

Ev likened the difference between Google and Twitter to the difference between need and discovery.   In a world of creators and editors, recipient-driven media means more quality content.  You don’t have to pay attention to everything, but you don’t miss anything you might want.

The fact that I follow many marketing and social media tweeps, means that we share common interests in the news that moves us.  I depend on my twitter network to curate the content that it knows is important to me.

“Twitter wants to know what you need in life.“  It’s a beautiful thing.

Ev firmly rejects the notion of telling people how to use twitter,  instead allowing the interesting to unfold.  Many conventions now widely used such as the #hastag, tweetup, RT were in fact driven by the community – when such innovation is readily available among your users, such guidance would only stifle creativity.  Pretty cool also that the Russian president visited Twitter HQ recently to get his account set up.

He also spent some time talking about Twitter’s internal growth and how even as believes in and recently hired a marketing and PR team, it can be a challenge when your company’s culture is wholly based on openness and transparency.  That transparency is one the company lives by, even distributing weekly project notes to everyone company wide.

All in all a fascinating glimpse inside Twitter land and what lies ahead for the company.

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Tim Ash from SiteTuners on VIPVino

Tim Ash, noted author of the book Landing Page Optimization took time out of his busy schedule to stop by and talk conversions with us while in town for Connected Marketing Week and Conversion Summit.

When it comes to landing pages, which can take many forms, from a home page to a microsite developed specifically for a campaign, marketers often fall victim to one of the 7 deadly sins.  The most common mistakes, being trying to do too much on the page itself, giving the consumer too many choices, asking for too much information on a form and letting designers run amuck with creativity.  He says landing pages should have a “zen-like stillness” out of which the natural path to conversion will arise out of the quiet.    In other words.. less is MORE.

Ommm…

Tim is a student of the human pysche and has even dedicated a chapter in his book to psychology referencing Meyers Briggs and Robert Cialdini’s work on persuasion and influence because as he puts it, it’s about how we take basic human nature and adapt technology to it, and to do that and we need to understand persuasion motivation. In a world of increasing social connection and influence, this becomes even more important for brands in optimizing their social presence and integrating social proof into their websites.

In fact,  one of Tim’s 4 Pillars of Building trust is the need for external validation whether that is client testimonials, trust symbols from other brands or simply the consensus of peers, your peers. And with the recent F8 announcement and open graph integration – this is kind of web personalization is even more possible and just the kind of trust asset that can help facilitate increased conversions. It was a very insightful conversation and for those of you interested in increasing landing page conversions, whether that’s in the form of more registrations, leads, or sales, Tim’s book is a must read.  Landing Page Optimization in spite of its title delivers on both the entertaining and educational front combining insights with science for better landing pages and ultimately more cha ching at the cash registers.

Posted in Advertising, Books, Content, marketing, SEO, Website | Tagged , , | Leave a comment

Innovative uses of the iPad – Part 1: Dining & Hospitality

When the iPad hit the market earlier this year, there was an onslaught of criticism and skepticism around the product and its usefulness. Many people, myself included, thought “It’s just a big iPod, when would I ever use it?” True, it was the first tablet style technology, but was it a worthwhile investment, or just a leisure-oriented novelty?

A couple months down the line, I can now say I vastly underestimated the potential. The incredulous have been converted, at least in my case.

The function of the iPad has been ambiguous since its inception. By this, I mean that Apple didn’t come out right and explain how or what we should use it for. They put the technology in the marketplace, and let the consumer decide what it could do. I don’t know if it was a calculated strategy, but it was ingenious. There have been some extremely innovative uses of iPads lately, and it’s opening up Pandora’s box to the flexibility and capability of this product (and others like it to come).

Part 1: Dining and Hospitality

There have been various applications in both hotel and restaurant settings recently. These early-adopters are the trailblazers that can possibly forge a valuable edge in the industry’s competitive environment.

iPads Replace Menus at Australian Restaurant

An upscale restaurant in Sydney, Mundo Global Tapas, has replaced their regular menus with the MenuPad app for iPads. MenuPad offers restaurants valuable digital tools and the potential to save time and avoid errors. Customers can use the tablets to do a myriad of things, such as:

  • Browse the menu with the sweep of a finger
  • Order meals and drinks
  • See a photo of each dish, in addition to the expected description
  • Tell the kitchen how they’d like their steak cooked
  • Learn which wines go best with each dish

The iPad system also tracks inventory, so if a certain dish or a certain wine is sold out, then that item will automatically disappear as an option. In the future, the app may also make it possible for people to order food based on the weather or their mood. Check out the video for further detail on that.

Intercontinental Hotels Group equips concierges with iPads

The Intercontinental Hotels Group, a multi-national company that manages several hotel brands such as Holiday Inn, are in the middle of an experiment where they equip hotel staff with iPads. Results have shown that concierges with an iPad by their side are more versatile to fulfill services for hotel guests.

It makes perfect sense – by not being stationed behind a counter, the concierges are able to move about the lobby to assist customers, creating a less reactive, fixed method of customer service. They can provide guests with enhanced maps and directions, video recommendations, and instant booking confirmations for local restaurants, performances and attractions.

The company has also discovered that by supplying iPads to concierges, it greatly reduces the time of training for new employees, crediting the tablet’s intuitive interface.

Obviously, using the iPad in these scenarios are very expensive tests. Beyond just the initial purchase of the tablets, what happens if a customer drops the iPad at the restaurant – who would pay for the loss? There are definitely concerns such as this, and this kind of application wouldn’t be useful in every restaurant and hotel. But the ideas are creative, and inventive. The bigger picture is that it truly shows the elasticity of the product.

What are some of the innovative uses of the iPad that you have encountered? Drop a line, and be on the lookout for Part 2, coming soon.

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Maria Ogneva on VIPVino

Had a wonderful chat with Maria Ogneva, Director of Social Media for Attensity who sat down to share her recent first hand experience of social CRM gone wrong.   In today’s world, the social customer expects more than to be redirected to the brand website, there must be collaborative processes put in place not only provide acceptable responses via customer service, but also to incorporate the customer into the product planning and creation process.  As Maria so eloquently puts it “If you involve your customers in the process of making  the product with you, that creates advocacy and that is ultimately what spreads positive word of mouth”
And puts the “earn” into “earned” media.

Posted in Blogging, Content, Pop Culture, Social, Social CRM, Social Customer, Vino | Tagged , , , | 2 Comments

Mobile Augmented Reality

The concept of augmented reality (AR) is still in it’s early stages, but the opportunities it presents in the areas of mobile marketing, commerce and gaming is vast. What does the future hold for the concept? It’s hard to pinpoint, but let’s take a look at some current examples of different ways AR is being used in the marketplace to get a glimpse into it’s potential.

I’ve broken it down into four sections (UTILITY, ENTERTAINMENT, GAMES, EDUCATIONAL), and I’ve showcased one extraordinary app for each.

ENTERTAINMENT

Time appropriate, Junaio came out with an AR platform for the World Cup. It overlays the soccer fields with real-time statistics, such as player names, number, and position. This will certainly lead to other sporting arenas and teams using  similar technology for their events.

GAMING

Sky Siege is a virtual and augmented reality iPhone app that is pushing the envelope on AR gaming experience. You use your iPhone to look around, track down little helicopters, blimps and fighter jets and take them out with a machine gun or missile launcher before they get you. The game can be played either with its own background of grassy field graphics, or switching on the camera to use real life surroundings as the battlefield. It won’t be long until other gaming apps emulate this style.

UTILITY

Layar is doing some really fantastic things as well. They are attempting to be the first augmented reality browser. It’s similar to the Urban Spoon app, but it’s not just focused on restaurants. The AR technology overlays a virtual map that shows you literally everything around you, such as buildings, businesses, and parks. But that’s not all – you can dig deeper into a city’s history, and view historic buildings that used to be in a neighborhood, and read information about them. It also includes a social networking component where you can see if your friends left a comment about a specific restaurant or location.

EDUCATIONAL

Ever look at the night sky and wonder, what is that up there? If so, look no further than Pocket Universe Virtual Sky Astronomy from Craic Design. It uses GPS to know precisely where you’re looking as you point your iPhone skyward, updating the display in real-time. You can view planets, constellations, stars, and meteor showers, and other heavenly bodies. Upon that, many objects offer explanatory text if you want to learn more about what you’re seeing.

WRAP UP

To get to the point of widespread mobile AR functionality, mobile devices have to develop advanced functions that bring AR to life and provide value in context. In it’s current state mobile AR is a bit clunky, and needs to be smoothed out to gain this mass traction.

Growth will be driven by wider adoption of the iPhone and Droid, as well as the proliferation of technologies like digital compasses and GPS that help power mobile AR. As smart phones become smarter, it’s a guarantee that AR will become more prevalent.

For now, we can only speculate as to what AR will do for the mobile industry, but it will undoubtedly be a game-changer in the near future.

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