Richard Jalichandra on VIPVino

In our inaugural episode, Richard Jalichandra joins us to talk about Technorati’s transformation as a media company and how integrated campaigns that leverage advertising can add fuel to a social fire and the evolution of blogging as a profession.

Posted in Advertising, Blogging, Branding, marketing, Vino | Leave a comment

MOBILE BARCODE TECHNOLOGY: Innovation on the Road to Ubiquity

Hey there, this is Joe Frabotta, branding strategist for SPdL Marketing. I’m loving the mobile-barcode technology emerging in the marketplace and the unique ways that companies are utilizing it – pretty slick stuff.

Over the last year, many companies have started embracing mobile-scannable barcode technology in their advertisements. The most popular forms are QR and 2D codes. They are encoded physical images that when decoded by a barcode reader, can display digital information such as a website, video, quiz, message board, in addition to many other types of interactive content.

These codes can be placed on posters, product labels, magazines, or other forms of marketing and advertising media. When a consumer or passerby scans a code with their phone, they would be directed to the attached digital content. This can be exceptionally useful when pushing promotions, giveaways, or sweepstakes.

So…what does this mean and why is it cool?

It means that you can transform physical print into an interactive experience for your audience. Print has its limitations. A poster ad of a new movie doesn’t really give you enough information to get you in the theater. But what if you could attach a barcode to the poster that when scanned, will show you a video of trailer, direct you to an official blog about the film, or to a contest where you can win a free ticket to the premiere? The potential this technology has to offer is quite incredible.

For a quick example, the upcoming DiCaprio movie Inception is being promoted using QR-enabled outdoor ads. Upon scanning the code, you would be directed to a mysterious blog called WhatIsDreamShare – a diary written by the main character in the film.

Detroit Red Wings, pro hockey team in the NHL, have also used QR codes in a creative way recently. At the end of the season they started including QR codes in their in-arena distributed Red Wings Today program, which proved to be a great success. When scanned, the viewer would be shown a Detroit Red Wings video, which fans really enjoyed. The Red Wings’ Social Networking Coordinator Nicole Yelland said about the promotion:

“In tracking this effort, the Wings have found mobile devices to be the #1 viewing medium fans are using to see videos accounting for an overwhelming 22% of fans viewing linked videos nearly 2,000 times all the way through. Moving forward, we’re looking to create exclusive video content that is complimentary to stories included in the magazine, create opportunities for our advertisers to include offers in their ads via QR codes and put our fans in the driver’s seat when it comes to giving them information on the Detroit Red Wings.”

Not only do these tactics strengthen your brand through augmented storytelling, they allow the audience to get involved at a deeper level by creating a more robust experience and building brand affinity.

As smart phones move toward ubiquity, so will the integration of these intelligent barcodes. There are already a myriad of popular free barcode scanning apps for all of the major smart mobile platforms (Apple, Blackberry, Android). And this isn’t something brand new – in fact, QR Codes are yesterday’s hot news over in Japan. The codes are EVERYWHERE. It’s starting to gain traction in the States, and I think by the end of the year its use will be pervasive in mainstream advertising.

The sky is the limit with this technology. Check out the links below for a few more noteworthy real-world examples. I’ll be blogging more about this in the near future, as I think it’s truly fascinating stuff. Stay tuned!

Links:

Lost Finale Featured Promotional QR Code For True Blood
http://www.mobilebehavior.com/2010/05/24/qr-code-in-true-blood-promo-during-lost-finale/

Pepsi Adds Official Bits to Products with Stickybits
http://www.mobilebehavior.com/2010/06/07/pepsi-adds-official-bits-to-products-with-stickybits/

NYC Launches World Park QR Board Game to Celebrate Arbor Day
http://www.qrmonkey.com/2010/04/28/qrcode-board-game/

Detroit Red Wings Make Game Programs Interactive With QR Codes
http://mashable.com/2010/02/10/red-wings-qr-codes/

Posted in Advertising, marketing, Mobile | 2 Comments

Influence in the palm of your hands

The recently released “Secrets of Success” app by the Dale Carnegie training institute is a smart helpful app that builds upon the popular and timeless book “How to Win Friends and Influence People” by Dale Carnegie. To promote the new app the institute is giving away 200 Free copies of the book. If you are interested in entering for a free book – I’m giving away 10 copies to my readers (there must be at least 10 of you – right?).  To enter, simply leave a comment below on who influences you the most and why. I will pick 10 winners by April 30th to win a copy.

At its core, the app and the book leverage coaching and human relations principals that build trust, gain cooperation and encourage outstanding leadership.  The principals have helped generations of people worldwide enjoy success in the workplace and in their personal lives.  Influence equals power, but more than that – its the development of an honest sincere rapport based on give and take and mutual respect that yields results.   The value you’ll receive from these powerful insights far outweigh the humble price of $0.99 (the price I paid as well). You’ll find the secrets of success to be your indispensable pocket coach every time you face a professional challenge:

  • Need to motivate your team? See how the pros do it.
  • Do you have conflict in your department, click on Gain cooperation to see the right way to get everyone rowing in the same direction.
  • Need to enhance our relationships, watch the wrong way and then the right way to build trust.

Features include 90 video tips to show you how to behave in every situation:

Carnegie’s How to Stop Worrying and Start Living

Fundamental principles to help you reduce your stress, conquer worry, and be more effective in the workplace.

Valuable Tips

Workplace tips created to address issues ranging from team building to time management and from coaching to conflict resolution.

Videos

Illustrate the most effective ways to employ Dale Carnegie’s Human Relations Principles.

Here’s a quick video that demonstrates its cool features:

When I think about those who influence me,  the really smart people that impact my thinking and from whom I learn – there are the usual players that I read and follow regularly: Brian Solis, Chris Brogan, Hugh MacLeod Seth Godin to name a few – but also those new and unexpected connections that can transform thought.   Some recent conversations that have really provided new and interesting insight for me include conversations with Richard Jalinchandra, CEO of Technorati, Michael Mann, an inspiring new creative and ad guy, my girlfriend Michelle Fitzgerald – up and coming author of Get Scrappy and bright digital strategist and Jon Kaiser – a dear mentor and friend.   Thank you all for your inspiration – I am grateful to be learning from you.

I’m excited to see who inspires you too – please leave a comment.

Posted in Books, Personal Development | Tagged , , , , , , , | 2 Comments

4 ways you may unintentionally be insulting your customers

While many of my peers will agree that digital marketing is not “rocket science“, one thing is universally accepted…

It is generally not a good thing to insult your customers or potential customers.

This last week we saw a classic case of social biting the hand that feeds.  The Nestle brand ignited a heated battle last week when it told its fans not to alter its logo,  then continued to engage with its fans with a rude and arrogant tone including this classic quote from its Facebook administrator:             

“Thanks for the lesson in manners, consider yourself embraced..”

Humility here could have gone a long way – 1 week later and hundreds of comments later, the debate and the page itself continue to be a hub for negative Nestle sentiment.  While not all brands are guilty of behaving with such blatant arrogance and offending their fan base,  many of us marketers do fall into traps that could be inadvertently be taken as insulting by your customer.

Here’s 4 ways you may be insulting your customers and not even know it

  1. Using language that is hard to understand.  We all fall victim to using jargon and industry terminology that insiders use or worse yet try to invent our own terms or phrases.  If you have a consumer product this can be especially insulting to your customers who may not be “in the know” on the lexicon you’ve established or use. One good litmus test to use is to run copy by your mother (or father) – if they understand what you are trying to say, good probability your audience will also.
  2. Being obscure or too creative – As  marketers, we like to sometimes pride ourselves on our creativity – while this is great in most areas of our jobs… Developing strategy, creating compelling visuals and telling captivating brand stories – it is sometimes easy to take things too far.  While focus groups and feedback are always a good thing – when developing site visuals – take a step back and ask yourself if they tell a cohesive story – Are you using elements of your brand design?  Does your website entice people to learn more by building on the brand story?
  3. Annoying navigation that is hard to follow – after years of traversing the online web – we have all grown accustomed to standard site maps and navigation paths on sites that make things easy to find.  If you have a unique navigation method that doesn’t follow a sequential order – you may be aggravating customers in search of information – some key questions to make sure one can answer 1) Would a new site visitor immediately know what business we are in?  2)  Is my value proposition easy to find?  3) Once a visitor navigates off the homepage, can they easily find their way back?  It’s great to be interesting but if those questions aren’t answered – what’s the point?  Do you want to sell yourself, your products and your services or just make pretty pictures?
  4. Offensive or unrelated advertising on your site – we’ve all seen those belly fat and stained teeth ads – no one likes them and having those kinds of ads on your site regardless of what kind of revenue they may be generating may be doing you more harm than good – increasing your site’s bounce rate, losing regular visitors and associating your brand with less than savory products.  If you have advertising on your site, think long and hard before signing up with a network that does not allow ad approval.

With any site copy or marketing materials, it’s always good to take a step back and get into the head of your particular audiences… building personas, and developing customer profiles that paint a more vibrant picture of those people is a good step.  And of course, when all else fails – asking your mother (or father) if they understand is always a safe bet.

Do you have other examples of how sites might be insulting customers?  Please share and if you don’t well then.. ;P

Photo credit, Ricko

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Confessions of an Ad Man and Five Reasons Why Advertising is Good For Us.

Though told in a time where the men brought home the bacon and the women ruled the roost, David Ogilvy’s tale of life on 1960′s Madison Avenue is still a relevant and interesting read for today.  It’s a world all too reminiscent of the very successful AMC series Mad Men. In fact, I often heard Don Draper’s voice talking to me as I read David Ogilvy’s words.  Madmen Donald DraperThis thorough account paints a vivid and colorful picture of agency life – Glamorous, cut-throat, creative, exhilarating and full of ego’s – huh, much like ad agency life now in the 21st century.  My own advertising career began at the peak of dot-com bubble (when I was just a wee babe ..wink) – Lots of ego’s and lots of money EVERYwhere.  So it’s ironically and with a sense of nostalgia that I read David Ogilvy’s words and vividly picture his two-martini lunches, because I not so long ago was also enjoying many a champagne-filled and VC-funded party.

His views on advertising are quite idealistic, but for those of us in the online marketing world today,  witnessing the rise of social in all of its glorious benevolence, we can relate.

Advertising is after all, for the greater good.

  1. It raises the standard of the population. Without the spread of the knowledge of higher standards, one would not know the world of possibilities (read: products) available.   Such as knowing that with just a few $1000 in savings, this Chloe bag could easily be within my reach.
  2. It brings savings to consumers. More sales equals more efficiencies in production, enabling mass-scale and supply chain efficiencies that can lower the cost of manufacturing significantly.  Thus enabling those efficiencies to be passed on to the consumer in the form of lower prices.  hmm, this one may be a bit harder to defend, perhaps when advertising is present, as is competition – but what about those oil companies, I mean c’mon!
  3. It is nearly impossible to continue to sell a bad product. As declared by Howard Morgens who ran Proctor and Gamble (and the Father of Soap Operas) The quickest way to kill a brand that is off in quality is to promote it aggressively.  People find out about its poor quality just that much more quickly.” That is especially true today, where any consumer can yield a hammer to an established or up and coming brand with the touch of a few keyboard strokes and a Yelp or Twitter account. Would any advertiser dare take on the masses today?
  4. It improves the products we purchase. Ogilvy was a data-driven guy and a strong advocate for a close working relationship between creatives and researchers as highlighted by his famous quote Advertising people who ignore research are as dangerous as generals who ignore decodes of enemy signals.” I would agree.. the better the feedback loop from consumers to product developers (often facilitated by marketing research), the better the products.  With social media, that feedback is ever more accessible and crowdsourcing can even help build the product before any dollars are invested.
  5. It brings the world within reach. Within one year of his famous ad campaign and proudest achievement – Ogilvy’s “Pablo Casals is coming home – to Puerto Rico” helped to change the image of a country and positively increased travel revenues almost three-fold from 19 million to $53 million a year. Today, our world is much smaller and accessible, but I would argue more as a result of technical advances that enable more communication and openness, rather than advertising.

Ogilvy also expounds on the virtues of hard work, smarts, dedication and covers everything from how to get ahead in your advertising career, to how to pick the right clients,  the do’s and don’ts on good copy writing and finally the importance of research in advertising.  His rules for ad design were meticulous and I would think somewhat restrictive to the creative process. And I wonder how many of those rules can apply today or have our aesthetic senses changed too dramatically from those days? I would argue the latter, with the advent of the internet, advances in graphic design – what worked in David Ogilvy’s world may not necessary work today – but it would certainly stand out.

Ogilvy’s belief that advertising could make or break a product fueled his passion for creating iconic ads.  And his pro-consumerism stance backed by his conviction that “advertising is good for us” really does feel reminiscent of times today.   For those of us working in technology, the internet, or advertising – we are seeing innovation beyond what we ever thought possible, innovation that changes lives and in some cases even saves lives.  Our collective conscious as seen streaming through twitter feeds and facebook updates chooses to highlight the greater good, reward companies that are responsive with great products and those that do good.

What do you think.. Is advertising still good for us?  Or is it irrelevant in today’s world of peer to peer influence?

Posted in Advertising, Books | Tagged , , , , , , , , , | 3 Comments

5 Reasons why I care what you had for breakfast

One of the most common objections I hear to twitter adoption is the assumption that it’s filled with people tweeting about what they had for breakfast.  While that may be true, knowing what people had for breakfast can actually be a good thing and improve your twitter experience.  With that in mind, I wanted to share the 5 reasons why I like knowing what you had for breakfast:

  1. Getting to know you:  This is Numero Uno, because in Social Media, relationships are what it’s all about. If I know what you had for breakfast, this tells me a bit more about who you are as a person… Are you a bacon and eggs type of person or are you strictly yogurt?  While this may seem like an mundane fact, knowing a little bit more about who you are provides me with new ways to make connections.
  2. Education: I might learn something – like the nutritional value of your breakfast or did you know that people eat grilled beef for breakfast in Jakarta?

    why i care what you had for breakfast on twitter

    twitter for breakfast

  3. Inspiration: Hey, I love breakfast, but sometimes get in a rut, if I see your tweet about your delicious breakfast choice,  I may get inspired to make it for myself.  Eggo waffles and nutella sound like a great idea!

    why i care what you had for breakfast on twitter

    twitter breakfast

  4. Conversation starter: Perhaps you like your eggs over-medium, well hey guess what “me too!”  Have you ever tried them on a pizza, I highly recommend.
  5. It’s important: We ALL know that breakfast is the MOST important meal…so as someone I follow, yes I do care, that you are having breakfast and starting the day right.

All joking aside, for those of us who have been using twitter awhile, we know its not just people tweeting about their breakfast, but so much more than that.  Yes, there are mundane tweets such as what kind of donuts do you like, but those can be pretty interesting too. Of course the first step is choosing who you follow wisely otherwise you may start to see lots of tweets that don’t add any value to your life.  I have chosen to follow people that inspire me, that teach me and that are interested in the same things as me (social media, marketing, branding, food, wine, san francisco, travel, etc the list goes on).

So in case you were curious, today my am started with a healthy dose of protein.. scrambled eggs and spinach.  What about you?

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Why Keywords are your Friends

Choose your FRIENDS wisely… they will make or break you.” ~J. Willard Marriott

The same can be said for keywords.  They will make or break you.  Okay, perhaps that’s a bit dramatic… but they are a central and important component to your marketing strategy – like your brand, they can be looked at as one of the foundational pieces that is necessary to define when building out your online presence.  You can look at keywords from two different perspectives… the way people are defining your business (consumer point of view) and the way you would like to define your business (brand point of view):

  • The Consumer’s POV: Keywords, keyword phrases or search queries are what your customers and potential prospects are typing into search engines to find your business or related categories.
  • Your Brand’s POV:  Keywords are the way you would like potential customers or prospects to refer to your business.  This is important in the case of new positioning or in particular if you are creating an entirely new category such as  “psychic stylist” , “tactile cooking” or “lunar gardening” – these would be what you might call “new” categories of products or services that are brand new to consumers.
  • Your approach to keywords will also directly feed into your content strategy – as your keywords will not only be incorporated into your content but also impact the distribution and categorization methods you employ.

    It all comes back to “Find Ablity” as my friend Michelle from GetScrappy refers to it. While the traditional advertising reach models of the past still do apply (superbowl ads, broad display buys across networks); Marketers now need go to where their customers are.. this means not only expanding on content that is searchable and “findable” by search engines (blog posts, video, images, etc) but also finding your customers where they are (social networks, content sharing sites, niche online communities, review sites, etc).  More and more, keywords are now being used beyond search to classify and uncover new content – this is already happening today in the form of tags and on twitter in the form of #hashtags.

    Not only that, all content is social and developing valuable content that appeals to your customers and their desire to share will also positively impact  your “find ability”.   Content and links to content are shared, spread and talked about.  And since customers live connected everywhere now- there are ample places to get your content found… Facebook, Linkedin, and Twitter to name just a few of the important ones.

    Getting back to your brand and why keywords are so integral… As you develop content for all these channels, you will require a solid brand platform one that clearly identifies your audience, ideal consumer persona, and your brand’s personality and voice.  Once you have these basic questions answered, you’ll be able to come up with a set of keywords that will be the center of your content strategy.   Also take a look at your referrer traffic to see how prospects are finding you.

    Here’s four easy steps to developing a keyword strategy and approach that will work for you:

    1. Identify keywords integral to your brand identity and category
    2. Look at your analytics program to see how people are searching and coming to your site
    3. Look at keyword expansion tools to identify long-tail keywords (keywords that are 2-3 words and are less competitive to rank for)
    4. Start integrating these words into all your content – blog posts, tweets, video, photos, comments, etc.

    Coming up in natural search results takes time, especially in categories that are established and which have lots of competition – but the best approach is to start with your customers in mind.

    • How can you help them to understand your offering?
    • How can you help them understand the landscape?
    • What information do you have that could be relevant or helpful to them?
    • How can you make the discovery process fun and entertaining for them?

    Keeping the customer in mind from the start and integrating keywords that are integral to your business is a win / win situation that will keep your brand on top – First, in terms of Find Ability (real-time search and SEO) and secondly keeping your brand top of mind and relevant to customers and prospects as they come to those all important decisions of where to spend their money.

    Posted in Branding, Content, SEO | Tagged , , , , , , , , , | 3 Comments